Refund policy

Conversion kits

Changed your mind, or bought the kit for the wrong seat? You have 30 days from delivery to return it for a full refund. The kit must be unused and in its original packaging, and return postage is your responsibility. If you're unsure whether a kit fits your seat, ask us before ordering.

Office chairs

Damaged or faulty on arrival: let us know within 48 hours of delivery, with photos of the damage or defect. We'll arrange collection and repair or replace the chair at no cost to you. If that isn't possible, we'll refund you in full.

Changed your mind: you have 30 days from delivery. We'll arrange collection by courier at a time that suits you and deduct £100 from your refund to cover the return shipping. The chair must be in the condition it arrived in.

This applies to ready-built chairs and to chairs built from one of our seats in stock.

Made-to-order deposits

The deposit reserves your seat and starts the build. If you change your mind before your chair is delivered, we'll refund your deposit in full. Once it's delivered, the 30-day return above applies.

Bespoke conversions

Chairs converted from your own seat, or built to your specification, are made for you alone and can't be returned for a change of mind. They're still covered by our warranty.

Warranty

Every chair and kit is backed by a 3-year warranty against manufacturing defects. If any part has an issue, we'll make it right – quickly, at no cost to you, and with minimal hassle.

The one exception is the battery on electric chairs. It's a consumable: if it's run down below its minimum voltage, it fails. Swapping it takes about 10 minutes and four bolts, and we can supply a replacement for £30.

The warranty doesn't cover damage caused by misuse, neglect or assembly errors.

Refunds

Once your return has arrived and been inspected, we'll process your refund within 7 business days.

How to request a return

Email info@r3.vision with your order number and the reason for the return. If you're reporting damage or a defect, include clear photos of the item and packaging. We'll reply within 2 business days with the next steps.